Conduent Business Services, LLC experienced a cyber incident affecting part of its network between Oct 21, 2024 – Jan 13, 2025. Some files containing personal information (name, SSN, medical, or insurance details) were accessed by an unauthorized party. No misuse of data has been identified. Conduent secured its systems, notified law enforcement, and is contacting affected individuals.

For questions, call (855) 720-3675 (Mon–Fri, 9 AM–6:30 PM ET).

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Contract Notices issued by ESI, our Pharmacy Benefits Manager

Carolina Complete Health has become aware that our pharmacy benefit manager, ESI, has issued contract notices to some of our North Carolina pharmacies. Please be assured that participation in the North Carolina Medicaid pharmacy program /network is not contingent upon executing those contract notices. CCH includes all North Carolina Medicaid-enrolled pharmacies in our network for serving our NC Medicaid members. We apologize for any concerns that the ESI notice has created for our NC pharmacies.