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Attention Providers Affected by Hurricane Helene: If your organization is facing challenges due to Hurricane Helene and need assistance with medical, personal care, or specialized supplies, we are here to support you.  Please reach out to Carolina Complete Health as we are coordinating relief efforts for providers in the affected areas of Western North Carolina.  Click Here for More Information.


My Health Pays® Rewards

Get rewarded for focusing on your health!

Earn My Health Pays® rewards when you complete healthy activities like a yearly wellness exam, annual screenings, tests and other ways to protect your health.

Use Your My Health Pays rewards to help pay for:

  • Utilities
  • Transportation
  • Telecommunications
  • Childcare services
  • Education
  • Rent

Or, you can use them to:

  • Shop at Walmart for everyday items**

**This card may not be used to buy alcohol, tobacco, or firearms products.

Healthy Activities Eligible for Rewards

Take healthy steps to earn My Health Pays® rewards.

  • $20 - Care Needs Screening.
    Must be completed within the first 90 days of becoming a member
  • $20 - Child Well Care Visit.
    Ages 2-20 years old. Once per year.
  • $25 - Infant Well Care Visit.
    Must complete all six visits with assigned PCP. 2, 4, 6, 9, 12, and 15-month infant well care visits.
  • $20 - Adult Well Care Visit.
    Ages 21-65. Cannot earn the same year as Care Needs Screening reward.
  • $10 - Flu Vaccine.
    Ages 18 and up. Once per flu season: September-April.
  • $20 - Comprehensive Diabetes Care
    Ages 18 and up. Must complete all of the following once per year:
    • HbA1c test
    • Kidney screening
    • Retinopathy screening (dilated eye exam)

For Pregnant and New Moms

  • $25 - Notification of Pregnancy (NOP) Form
    Limited to one form submission per pregnancy.
  • $10 - Postpartum Doctor Visit.*
    Must be completed within 21-56 days after delivery. Requires NOP submission.

*To be eligible for this reward, you must notify us you are pregnant prior to having your baby by calling us or submitting a completed Notification of Pregnancy (NOP) form.

Members can earn up to $75 in rewards annually.

Find a Kiosk

Kiosks are located in most Walmart locations throughout North Carolina.  To find the nearest Walmart location to you, please click here.

Your My Health Pays reward dollars are added to your rewards card after we process the claim for each activity you complete. Your My Health Pays Visa® Prepaid Card will be mailed to you approximately 2 – 3 weeks after you become eligible with Carolina Complete Health.

This card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card cannot be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions.

Log in to your member account to check your current My Health Pays rewards balance.

Download the Carolina Complete Health app to stay updated about the My Health Pays program and your rewards. The app is available to use on Apple and Android devices.

available on the apple app store

get app on google play store

Frequently Asked Questions

Find answers to many of your My Health Pays rewards program questions below:

Your card will be mailed to you automatically approximately 2 – 3 weeks after you become eligible for coverage from Carolina Complete Health. Remember to keep your card, as future reward dollars will be added to it for each qualifying healthy activity you complete.  If you have questions, please contact us at 1-833-552-3876 (TTY 711).

To request a new My Health Pays® rewards card, please contact Member Services at 1-833-552-3876 (TTY: 711), Monday-Saturday 7 AM - 6 PM EST.

Once you receive your My Health Pays rewards card in the mail, please follow the instructions on the activation sticker. You will need to have your card with you to complete activation. 

To check your balance, login to your Secure Portal account.

Funds expire 90 days after termination of coverage or 365 days after date reward was earned, whichever comes first.

Eligibility Statement: Eligibility requirements apply. You must be a current Carolina Complete Health member to receive this Value-Added Service.