Get Rides to Medical Appointments - At No Cost to You
Emergency: If you need emergency transportation (an ambulance), call 911.
Non-Emergency: Carolina Complete Health can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is free to you. If you need an attendant to go with you to your doctor’s appointment, or if your child (18 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation.
How to Get Non-Emergency Transportation: Call ModivCare, our transportation provider, at 1-855-397-3601 up to 30 days before your appointment to arrange transportation to and from your appointment. There is no limit to the number of trips during the year between medical appointments, healthcare facilities, or pharmacies.
Transportation must be scheduled at least 2 business days before but not more than thirty 30 days before of your appointment.
A customer service representative will ask for the following information:
- Your full name, current address, and phone number
- Your Medicaid ID number
- The date of your appointment
- The name, address, and phone number of where you are going
- The name, address, and phone number of your doctor/provider
- The medical reason you need a ride
- The type of appointment (for example: doctor/provider visit, lab test, therapy appointment)
- The type of assistance or mobility aid you require
Please have this information ready when you call.
ModivCare's reservation hours are Monday - Saturday, 7:00 am - 6:00 pm. ModivCare is closed Sundays and national holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day).
Modivcare, has added Lyft to their network as of 11/7/23. You may find that your future trip is provided by a Lyft vehicle. Please note that you will need to still make reservations for transportation directly through Modivcare. Reservations can NOT be made via the Lyft app.
Download the Modivcare mobile app!
The Modivcare App makes it easy to book a ride for your doctor visit when and where you like, right from your smartphone or tablet. Just search for the Modivcare App on Google Play® or the Apple App Store®, and download it to your smartphone or tablet.
Qualified members can book and manage trips once the app is downloaded to their device.
With the app you can:
Book an upcoming trip
Make trip changes, set up future trips, or cancel your trip
See where your driver is in real time
Text or call your driver to make sure your ride is on time.
Contact a live service agent directly in the app
These resources are available in the Modivcare mobile app. Visit your phone's app store to download a free version.
Frequently Asked Questions (FAQs)
Call ModivCare reservations at 1-855-397-3601 between 7:00 a.m. and 6:00 p.m. Monday through Saturday. Request should be made 48 hours in advance. ModivCare is closed Sundays and national holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day).
Call ModivCare Ride Assist Line at 1-855-397-3601 to cancel or change a scheduled ride.
You can schedule a ride up to 2 days before your appointment and no more than thirty 30 days in advance of their appointment.
Also, members may schedule recurring “subscription” trips (e.g. for dialysis) up to 3 months in advance.
Yes. You, a relative, caregiver or facility staff member can schedule rides.
Transportation to and from all your medical appointments. This could be personal vehicles, taxis, vans, mini-buses, mountain area transports, public transportation or other kinds of vehicles.
Meals and lodging coverage may be available (if verified as medical necessity) for a trip of 75 miles* or more one way. For more information about this coverage, contact Modivcare at 1-855-397-3601.
*Meals and lodging must be determined to be less expensive than daily travel from home (unless deemed medically necessary). Overnight lodging is not to exceed the state rate or the county reimbursement rate.
You can submit a trip up to 30 days in advance.
Each individual trip is its own trip request. For example, if you have a trip to schedule 10 days from now, and another trip to schedule 20 days from now, you will need to book those trips separately.
Trips need to be booked 48 hours in advance. For urgent booking, please call one of our agents to assist.
Yes. The app has will call functionality if you aren’t sure what time you need to be picked up from your location.
No. Once you enter your member information the first time, it will be stored within the app, and you will not need to enter it again.
Not yet, but Modivcare is working on adding that feature!
Yes, you can cancel a trip request from the app and do not need to call in.
Yes, you can edit a trip request from the app without having to call in. However, your edit must be at least 48 hours in advance of your trip. If you need to edit a trip that is in less than 48 hours, you will need to call 1-855-397-3601 between 7:00 a.m. and 6:00 p.m. Monday through Saturday and speak to one of our agents.
Yes. While a driver is on the way, you can call or text the driver from within the app. Your phone number will remain anonymous and private.
Join Our Transportation Provider Network
To find out how to join the Modivcare Transportation Provider Network, please click here.
For more information on Transportation Services, please call us at 1-833-552-3876 (TTY: 711).