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Attention Providers Affected by Hurricane Helene: If your organization is facing challenges due to Hurricane Helene and need assistance with medical, personal care, or specialized supplies, we are here to support you.  Please reach out to Carolina Complete Health as we are coordinating relief efforts for providers in the affected areas of Western North Carolina.  Click Here for More Information.

Member Advisory Committees

Carolina Complete Health invites members to join one our Member Advisory Committees.

As part of our Member Advisory Committee (MAC) or Long-Term Services and Supports (LTSS) Member Advisory Committees, you will meet with other members four times per year and provide feedback on how Carolina Complete Health can improve the health plan. If you’re the parent or guardian of a covered member, you are also invited to join and let us know how we can better support your family member. Meetings may be held in person at local restaurants or community spaces. There is also an option to participate virtually by calling in or using a computer or smartphone. You must be 18 years or older to participate on the committee.

Discussion items at the Member Advisory Committee meetings include:

Opportunities to improve customer service call center performance

Member experience with the website, secure member portal, telemedicine, and other online tools

Member understanding of benefits and Value-Added Services

Opportunities to improve member collateral and communications

Member experience with primary care doctors and other providers in our network

Community organizations and partnerships that would be important to you

*Carolina Complete Health Member Advisory Committee members can receive up to $300 in stipends (or $75 for each quarterly meeting they attend). Limit four gift cards per member over their one-year committee term.

RSVP for December 2024 MAC Meeting

Do you currently sit on the Member Advisory Committee for plan year 2024? required *

Your county is a part of: Medicaid Region 3
 

Our next Member Advisory Committee is:

Tuesday, December 10, 2024
5:30 p.m. - 7:00 p.m.

This meeting will be held both virtually or in-person in our Charlotte, NC office location.

Click Here to RSVP for this Meeting

Your county is a part of: Medicaid Region 4
 

Our next Member Advisory Committee is:

Wednesday, December 11, 2024
5:30 p.m. - 7:00 p.m.

This meeting will be held both virtually or in-person in our Durham, NC office location.

Click Here to RSVP for this Meeting

Your county is a part of: Medicaid Region 5
 

Our next Member Advisory Committee is:

Thursday, December 12, 2024
5:30 p.m. - 7:00 p.m.

This meeting will be held both virtually or in-person in our Wilmington, NC office location.

Click Here to RSVP for this Meeting

To be considered for the Member Advisory Committee plan year 2025, please fill out the interest form below.

Region 3: Charlotte

Tuesday, December 10,
2024
11:00 a.m. - 12:30 p.m.


1701 N. Graham St., Suite 101
Charlotte, NC 28206

Click Here to RSVP

Region 4: Durham

Wednesday, December 11, 2024
11:00 a.m. - 12:30 p.m.


4309 Emperor Blvd., Suite 400
Durham, NC 27703

Click Here to RSVP

Region 5: Wilmington

Thursday, December 12,
2024
11:00a.m. - 12:30 p.m.


1985 Eastwood Road
Wilmington, NC 28403

Click Here to RSVP

How Do I Sign Up?

If you are interested in joining a Member Advisory Committee, please fill out the form below or please call Member Services at 1-833-552-3876 (TTY 711).

What Committee are you interested in joining? required *
(As it appears on your Medicaid ID card)
(As it appears on your Medicaid ID card)
Preferred Method of Contact required *
Available Technology? (Select all that apply) required *

Consent of Electronic Signature

In an effort to make it easier and faster for members to join the Member Advisory Committee,  we are requesting that this Consent Form be completed using an “electronic” signature by entering your name in the box below.  Only the “signature” for the member or legal parent or guardian of the member that Carolina Complete Health has on file will be accepted on this Consent Form.  A signed Consent Form is required for the member to be placed on the Member Advisory Committee.

By signing your "electronic" signature below, you are confirming you have read and accepted the guidelines and eligibility required to be a Member Advisory Committee member.

This form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept associated risks. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your PHI, please send us a message through the Secure Member portal.

If you need assistance filling out this form, please call Member Services at 1-833-552-3876 (TTY 711).

Are you currently enrolled in Long Term Services and Supports through Carolina Complete Health? required *
The LTSS Member Advisory Committee is only available to member's enrolled in Carolina Complete Health's Long Terms Services and Supports. Please fill out the form for the Member Advisory Committee.
(As it appears on your Medicaid ID card)
(As it appears on your Medicaid ID card)
Available Technology? (Select all that apply) required *

Consent of Electronic Signature

In an effort to make it easier and faster for members to join the Member Advisory Committee,  we are requesting that this Consent Form be completed using an “electronic” signature by entering your name in the box below.  Only the “signature” for the member or legal parent or guardian of the member that Carolina Complete Health has on file will be accepted on this Consent Form.  A signed Consent Form is required for the member to be placed on the Member Advisory Committee.

By signing your "electronic" signature below, you are confirming you have read and accepted the guidelines and eligibility required to be a Member Advisory Committee member.

This form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept associated risks. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your PHI, please send us a message through the Secure Member portal.

If you need assistance filling out this form, please call Member Services at 1-833-552-3876 (TTY 711).

Frequently Asked Questions

To be eligible for the MAC, you must be a Carolina Complete Health member over the age of 18 or the parent, guardian, or caregiver of a member.

The MAC will meet 4 times a year typically in March, June, September, and December. Specific dates and times will be provided prior to each meeting.

Committee members can participate in meetings in-person or virtually via computer or phone. We will provide locations and call-in information in advance of the meetings. 

  • If you would like to participate in the MAC meeting in-person and need transportation, we can provide through our vendor Modivcare (up to 30 miles each way). 
  • If you would like to participate in the MAC meeting virtually, we ask that you use the camera on your computer or phone if available so you can be fully engaged with other committee members.  If you do not have the equipment or need assistance with technology, we can help.  
  • Active member participation in the MAC is important.  We ask that each MAC member provide at least one idea for discussion before the meeting and at least one piece of feedback during the meeting.

Yes. Our transportation vendor, Modivcare, can provide transportation up to 30 miles each way. To arrange transportation ahead of a committee meeting, please call Member Services at 1-833-552-3876 (TTY 711).

Members who attend and participate in the quarterly Commitee meetings will receive a $75 stipend, in the form of a gift card, for each meeting (up to $300 per year).

A $75 gift card voucher will be sent out to meeting participants within 7-10 business days following the quarterly meetings.

Yes, please call Member Services at 1-833-552-3876 (TTY 711).

Member Advisory Committee Guidelines and Eligibility

  • A maximum number of 30 members will be seated on the Member Advisory Committee per region per year. Members will be placed on the Committee in the order that they provide interest by completing the website form at www.carolinacompletehealth.com/mac or by calling Member Services at 1-833-552-3876 (TTY 711).
  • Member Advisory Committee members serve a term of 4 attended Member Advisory Committee meetings.
  • Once the maximum number of members is reached, other interested members will be placed on a waiting list. Waiting list members may be placed on the Committee if other members drop off or the following year if still eligible.
  • To be eligible for the Member Advisory Committee, you must meet the following requirements: Age 18+ and a current Carolina Complete Health member or age 18+ and parent/guardian/caregiver of a current Carolina Complete Health member. One member per household permitted on the Member Advisory Committee per year.

  • Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.
  • Limit one stipend per household. The stipend will be provided as a gift card that could expire within 6 months of the issue date.
  • The stipend may affect Medicaid status and could be considered taxable income. Carolina Complete Health is not responsible for determining how the stipend would impact Medicaid status and/or tax filings.
  • Carolina Complete Health is not responsible for lost or misplaced stipend cards.